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How To Determine the Best Chatbot Features for Your University

How To Determine the Best Chatbot Features for Your University

Chatbots have the power to transform your university. By implementing a best-in-class chatbot into your communications infrastructure, you can empower students to find information at their convenience, increase productivity by freeing staff members to focus on other tasks, and improve the student experience—all while reducing costs.

That said, not all chatbots are the same. In order to unlock the full potential of the technology, colleges and universities need to look for certain chatbot features that will really move the needle.

Chatbot Features Colleges and Universities Need to Have

As you begin your search for the perfect university chatbot, here are some must-have features the ideal chatbot will contain.

1. Self-Learning Capabilities

Unless you’re keen on investing a lot of time updating your chatbot manually, you’ll want an AI-powered chatbot that uses deep learning algorithms to learn and improve on its own. Leading solutions continuously scan your digital properties and learn whenever new content is published, giving you the peace of mind that comes with knowing the technology is always up to date.

Additionally, best-in-breed chatbots use AI to guide users through conversations via workflows. Students can find answers to their questions right away thanks to prompts that highlight the hottest topics other users are interested in.

2. Customizability

Ivy was built with the entire campus in mind and an understanding that an out-of-the-box chatbot and one-size-fits-all solution are not sufficient. After all, each institution is unique, and your university chatbot should reflect that uniqueness.

As you begin searching for a chatbot, look for a solution that is configurable to the point of satisfying hundreds of different operational objectives within a higher ed institution. The right solution will be engineered with a deep understanding of the challenges currently facing institutions and their students and ready to scale for the future.

The ideal solution will serve all areas of campus, allowing you to deliver a seamless user experience by providing information from across campus from any website entry point. Additionally, you’ll be able to customize the solution to embody your institution’s mascot, brand, and voice to create a consistent vibe for all forms of support.

As experts of the institution’s voice and information, Ivy clients are empowered to improve their bot knowledge on their own, keeping pace with your brand as it evolves.

3. Live Chat

No matter how sophisticated an AI chatbot is, it won’t be able to answer every single question right off the bat. If you want to seamlessly pick up conversations that the bot can’t answer, you need a solution that offers live chat functionality. That way, students will be routed to real people when the chatbot is unsure, accelerating response times.

While the bot is always the first line of defense, live chat creates an additional channel that students can use to connect with support and find the answers they need.

4. Content Packs

Unless you want to start from scratch as you build your chatbot, consider a solution that offers content packs that serve as templates purpose-built for higher education institutions.

Whether it’s helping students complete their FAFSA paperwork, their admissions application, or find the library on campus, Ivy uses the institution’s unique content to generate bot responses.

5. Channels

If your goal is engaging with students where they are, you need a flexible chatbot solution that works across channels. Ivy, for example, communicates via SMS, social websites, email, IVR, and even Alexa. Our bots are available on more channels than any other vendor, enabling students to get the support they need on their preferred channels, 24/7/365.

6. Integration

Making the most out of your chatbot starts with connecting the software to tools your employees use every day. To this end, one of the most important chatbot features is the ability to integrate with other solutions.

To illustrate, Ivy integrates with PeopleSoft, providing secure access to student information. As a result, the Ivy client is able to personalize interactions with each student.

7. Multi-Language Support

Not every student speaks the same language. If you want to ensure your bot communicates with students in their native tongue, look for a chatbot that supports multiple languages. Ivy, for example, knows more than 100 languages, which makes it easy for students to communicate comfortably.
Ready to Transform Your Campus with AI Chatbot Technology?
Growing your institution of higher education during today’s challenging economic climate starts with delivering the strongest student experiences you can. Due to the myriad of benefits a university chatbot can provide, a smart investment in an AI-powered chatbot can go a long way toward making your institution stand out from the competition.

To learn more about the transformative power of AI chatbots, talk to an Ivy expert today.