We Save Universities Money
The AI chatbot built for higher ed, significantly reducing your call volume and streamlining enrollment
$500k+Saved at Broward College
At Broward College, Torey Brignolo wanted a better way to communicate with their community. "Our partnership with ivy.ai has helped us engage with students in a variety of ways that were not readily available in the past."
Learn how an ivy.ai chatbot yielded a 10x ROI, reducing Broward College's costs by more than $500,000 in their first 8 months of deployment.
10kFewer Annual Calls
Pritchett pointed to three areas of need at The University of Alabama: volume, silos, and access. “We were receiving a high volume of calls and emails,” said Pritchett, “to the extent that we were unable to provide adequate service."
Learn how ivy.ai dramatically reduces inbound calls, bridges gaps, and improves access at The University of Alabama.
At the University of Oklahoma, Bryce Kunkel has leveraged AI technology since 2017 where he serves as Assistant Director of Enrollment Management Communications. His team noticed that prospective students would navigate to the wrong pages to find information, and decided to implement an ivy.ai chatbot.
Learn how ivy.ai drove inbound calls down while simultaneously helping The University of Oklahoma achieve record-breaking enrollment.
Ken Kaiser, SVP and Chief Operating Officer, turned to ivy.ai after noticing the Bursar and HR offices needed help responding to the overwhelming volume of calls and emails received. "Whenever a vendor says 'trust me, it's simple, just a few lines of code' it's never that simple, but with ivy.ai it was," said Kaiser.
Learn how ivy.ai helped Temple University achieve 50% fewer calls and simultaneously support 16,000 students with evolving COVID-19 information.
50%Fewer Live Chats
At the University of Portsmouth UK, Adam Francombe knew they needed a better way to support their users, and worried they might not want to engage with a chatbot. "We gave students the option to speak with a human or our chatbot, and overwhelmingly we found that students preferred to speak with the chatbot."
Learn how an ivy.ai chatbot cut inbound chat requests in half while delivering a service experience roundly preferred by Portsmouth's users.
Whenever a vendor says, 'Trust me, it's simple,
just a few lines of code.' it's never that simple,
but with ivy.ai it was.
CFO and VP, Temple University
Our partnership with ivy.ai has helped us engage with students in a variety of ways
that were not readily available in the past. ivy.ai has helped shape the way
we interact with and support our students.
Manager, Contact Center Operations, Broward College
We love that Rowdy Bot provides information
off-hours and over the weekends, especially because
it helps create a greater-informed user.
VP University Relations, Northeastern State University
I appreciate ivy.ai in their role because I think they've
helped us in aggressively transitioning
to meet the one-on-one needs of our institution.
Vice President and Chief Information Officer, University at Buffalo
ivy.ai was one of our easiest conversions
that we’ve ever done for any system or product
in my 32 years.
David R. Glezerman
Assistant Vice President and Bursar (Retired), Temple University
Our students love communicating with our chatbot, and when it isn’t
able to resolve a particular issue, they have the flexibility to escalate
the issue and text with a member of our staff in real time.
Public Affairs & Communications Specialist, San Diego State University
We are so grateful that ivy.ai
is assisting with Covid-19 screening
to help keep Creighton’s campus safe.
Dr. Carrie Hoarty
Director, Student Health Education and Compliance, Creighton University
ivy.ai liberates advisors from answering
simple questions over and over, allowing them
to save energy for the hard work.
Michael Laughter Educational Outreach and Communications Manager, Georgia Institute of Technology
We've seen a 25-30% reduction in calls, emails,
and office visits, enabling staff to dive into
critical issues and spend more time with students.
Asst Registrar Comm, Ozarks Technical Community College
I think the biggest value that I’ve seen is the ability to really
connect with students. Students are more informed and can get what they
need at 5 a.m. on Sunday or midnight on Tuesday.
Dr. Karen Ferguson
Provost, Colorado State University Global
Our students see us as one university without silos,
and with AI, we’re moving to provide an experience
that supports that vision.
Director of Student Account Services, The University of Alabama
Our chatbot gives us additional insight into
the needs of our students. We can then adjust our
programming and resources to address those needs.
Executive Director, Career Center, Texas A&M University
A World-class Chatbot in Minutes, not Months
Ivy starts where other chatbots fall short by building and updating knowledge automatically - no maintenance required.
"Chatbots are hard to build and even harder to update."
Well, Not Anymore.
Bot-ify Your Content, Instantly
Our Deep Learning AI algorithm automatically extracts knowledge from your web pages, PDFs, directories, calendars and more.
Your content, combined with ivy.ai’s pre-trained question recognition engine, ensures that your bot is ready to work, out of the box.
Point. Crawl. Chatbot.
Plug-n-Play Integrations Your Customers will Love
Personalize the chatbot experience by integrating with industry-leading software solutions.
Turbocharge Your Bot with Content Packs
Fine-tune your bot's knowledge with industry-specific content packs. You can use the default knowledge within content packs customize it to fit your needs.
Delight your users with animated, multimedia tutorials narrated by your chatbot - an industry first.
Communication Channels For Every User
Put your bot on your website, social media, and other channels such as SMS, Amazon Alexa, IVR, and even your email inboxes.
100% Fidelity With Your Content.
Your bot continuously scans your web pages for new or modified content, automatically updating bot knowledge whenever new information is detected.
Receive a daily summary of new knowledge, modified knowledge, and any knowledge you should consider removing.
Plus, with Ivy it's easy to understand trends, add more answers, and modify knowledge as needed.
Built for the enterprise. Tailor made for you.
Everything you need to scale sales, marketing, service, support, and any other part or your organization.
Enterprise Live Chat
Pass the conversation to your human experts on any channel. Leverage skills groups, intelligent, round-robin routing, and Ivy's AI-powered Agent Assist. Take advantage of powerful management tools and robust analytics to right-size your team during periods of high-demand.
Recruitment and Lead Generation in a Box
Engage with your site visitors, collect their contact information, and integrate seamlessly with your CRM.
Multilingual, Like Your Customers
Ivy chatbots communicate in over 100 languages out of the box. And, you can manage all of your bot's knowledge in a single language.
Flexible Deployments for Any Organization
Create one giant bot or spin up multiple Ivy bots to mirror the functional units of your organization. Link the brains together to deliver a unified customer experience.
Continue the Conversation Over SMS
Deliver timely SMS nudges and reminders with detailed help. Keep the conversation going, even when your customer is offline.
Instant Feedback and Continuous Improvement
Ivy is the only chatbot that asks users to rate each question and each conversation. Use ratings to improve answers and fine tune the experience.
Not only is your chatbot ADA compliant, but it will also scan your website every day and inform you of any accessibility violations.