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Listening to AI Data to Enhance the Adult Student Experience

Join us to learn how Baruch College (CUNY) implemented artificial intelligence into their communications mix and uses the data that flows back from end-users to adjust and ultimately enhance the experience they provide to their students, particularly adult learners. Repeatedly named one of the most ethnically diverse student populations in the United States, Baruch has created a meaningful student support system that provides real-time data, ultimately increasing student success.

In this webinar, learn how colleges and universities alike can be reactive to AI transactional data and identify service gaps that exist for students at every stage of life.

This presentation focuses on the collection and evaluation of AI data, as well as what steps Baruch College has taken to implement improvements, ultimately providing more access to adult learners.

What you'll learn:

Why Baruch College implemented a bot for student advising

How bot data helped Baruch improve current processes

Lessons learned from bot implementation

The future landscape of AI

This session is most useful for:

Information Services professionals

Enrollment Management

Marketing and Communications

Library Deans

Watch the on-demand webinar by filling out the link below.

Mary Frances Coryell

Chief Revenue Officer, Ivy.ai

Alexandra Lozada

Director of Enrollment Marketing and Communications, Baruch College

Mary Gorman

Vice President for Enrollment Management & Strategic Academic Initiatives, Baruch College

Arthur Downing

Vice President for Information Services and Dean of the Library, Baruch College

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