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Leveraging Artificial Intelligence to Drive Efficiency and Proficiency

With a background in transformational leadership, Keyana Scales, VP for Enrollment Management at Xavier University of Louisiana has led her team through significant institutional and cultural change in recent history. Keyana joined XULA shortly after the departure of the University’s past president with an impressive 47-year tenure launching XULA into dynamic changes in staffing, training, and process improvement all the while leveraging new technologies.

This webinar will detail how XULA is building the framework for a comprehensive OneStop while navigating and managing institutional change, capitalizing on the use and insights of AI Technology. We will discuss how AI is different from automation, and why AI data has been so valuable for Keyana and her team; specifically as it relates to proactively refining their communication channels to students, refining web resources and driving communication.

Details of the talk will include the evolution of change, and change management in the enrollment management space and how that has ultimately driven efficiency and proficiency towards the objective of creating a high-performing OneStop.

What you'll learn:

The importance of using student insights to drive decision-making

Why AI chatbots can enhance the service institutions provide students

How to find and improve service gaps at your institution

How to navigate the changing landscape of higher education

This session is most useful for:

Enrollment Management

Financial aid

Information Technology

Watch the on-demand webinar by filling out the link below.

Mary Frances Coryell

Chief Revenue Officer, Ivy.ai

Keyana Scales

Vice President for Enrollment Management, Xavier University of Louisiana

Judith Flink

Retired Executive Director of University Student Financial Services, University of Illinois System

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