All Systems are Operational

Questions about new features? Need Help? System status is monitored 24/7/365. If you have questions, or need technical support, please submit a ticket in the Admin System or send an email to the help desk at

Coming Soon 

New Maintenance User Interface

Our team is working diligently on upgraded AI that automates maintenance, along with a more user friendly system. This enhancement will improve the maintenance process in many different ways, helping your bot to become smarter, healthier, and more efficient. Stay tuned for updates! Bot Working on Changes


Recent Updates 

RELEASE – 09/22/2021

Add Label Request Option to Ticketing
In preparation for our new maintenance updates, we’ve added an option to our Help Center for Label Requests as an issue type. Clients will now be able to request help when labeling and/or request for the team to create a new label.

Ontology Intent Presented in Search
This enhancement disables any ontology intents from being presented in search results when using the Intents tab and/or searching for pointers. Only bots with inherited ontologies will have search results when applicable.

Deploy AI3 V7
This deployment is the re-training of our AI model! Our Data Scientists train the AI on a bi-weekly basis to ensure that the AI is functioning as efficiently as possible.

Release – 08/31/2021

Feature & Email Center Automatic Responses
Developed for Texas A&M Financial Aid, this update enables administrators to preview autoresponder responses before actually sending to users. This is especially helpful when clients may not be 100% confident in their bot responses to emails. They can now decide whether or not the autoresponder response is strong enough to send. If not, they can create intents within their bot’s brain so that next time the autoresponder response will be strong enough to send automatically.

Email Center Autoresponder Toggle
The Email Center autoresponder is not automatically enabled for all bots. To enable the preview of automatic responses, you’ll first need to navigate to the bot for which you’d like it enabled. Then, go to Settings > Admin > Turn on “Show EC Recommended Responses.” You may need to refresh your browser for the option to display in the Admin System.

New Intent Editor Changes
This is another deployment in anticipation of and preparation for a new intent editor in an upcoming release.  There are no UI or functional changes with this update.

Live Agent Chat Integration with Slate
We’ve completed another Slate integration! This integration is for Ohio University Admissions. When a live agent finishes a conversation with an end user, they will be prompted to complete a Live Agent survey. Once the survey is submitted, the information is posted to Slate.

Refactoring of Email Storage / Collection
This fix refactors the storage of Email Center emails so that our database is not overwhelmed, enabling emails to be stored in the Admin System. We experienced a recent error where one client stopped receiving incoming emails to their Email Center inbox. This hotfix resolves this issue and prevents future issues like it.

July AI Questions Report Script
This is a script written by our data scientists to test new automation for auto-verified questions. In anticipation of the new VQL release, we’re preparing and testing new AI automation for submitted questions and intentions to our bots.

Feat/Redux Store Types
This is an internal deployment with various fixes involving a dispatch function.

Deploy AI3 v6
This deployment is the re-training of our AI model! Our data scientists train the AI on a bi-weekly basis to ensure that the AI is functioning as efficiently as possible.

RELEASE – 08/18/2021

Remove old AI (gensim)
We’ve removed the old AI options within the Admin System that have been deprecated and/or are unused.  This includes the Admin settings options:

  • Enable Tags AI
  • Enable Legacy AI
  • Tigger:Semantic Matching (Similar Questions)
  • Trigger: Semantic Matching Direct Questions (Similar Direct Questions)

Sandbox Link Not Displaying Chat Widget
This is an error that was a result of the new Settings release. The sandbox URL would not display the chat widget unless the domain was updated from to Now, both employees and clients will be able to directly access their bot from the sandbox URL in the Admin System.

Fix Dev Sandbox Inconsistencies

As a result of removing the old gensim AI and refactoring, there were some inconsistencies with bot performance within the development environment and production environment. Some examples are IML not functioning properly.  This task was a bug fix for those issues. Email Mobile Rendering Issue emails sent to clients were being cut-off on mobile devices. The header graphics were only half visible on Android and iOS and they are now updated so that mobile views are consistent with all other views.

Admin Role/Permission Access for Inbox Zero
When new clients are added to an Inbox Zero group, they did not receive access to Inbox Zero. Now, clients will be able to access Inbox Zero with or without being added to a specific group.

AI Refactoring (part 1 of 2)
In anticipation of our upcoming VQL release, we’ve been working to refactor our AI to improve overall performance as well as enable new automation in upcoming releases. All of these changes are internal.