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SMS Texting

Ivy gives patients a better way to interact with your departments across your healthcare system on their mobile device.

AI Powered Mobile Messaging for Healthcare

Give users the personalized experience they want from the convenience of their mobile device. Deploy inbound SMS campaigns to generate more patients, enable service activation, and launch profiling campaigns. Respond to inbound texts automatically with the help of your chatbot or direct inbound messages to a Live Agent. Develop a cadence for your campaigns, which you can run manually or periodically based on a set schedule.

Get Patients Answers at Their Fingertips

Ivy offers real-time support to patients at any hour on their mobile devices, to help them stay connected to every department within your system. Ivy is a frictionless platform that understands natural language questions in over 100 languages, providing patients with fast, consistent, and accurate answers so they can move on with their busy schedules. In addition to the custom-built knowledge provided by, our Content Packs boost your bot’s knowledge to include common topics across healthcare.

Create Smart Inbound and Outbound Campaigns

SMS nudging allows you to create outbound campaigns that follow up on services, provide appointment reminders and keep patients up-to-date. Two-way texting allows patients to reply to go off-script, ask other questions or connect with a live agent.

Improve your marketing funnel

Use target messaging to answer patient questions in a timely manner using workflows that increase conversions and improve loyalty. Ivy chatbots pay attention to the whole conversation, and understand every last detail so patients never have to repeat themselves. This allows them to chat the way they would with a human and move their way down the funnel.

Drill down on patients with greater need

Ivy’s SMS campaigns allow you to do more with less. Instead of placing hundreds or thousands of outbound calls, institutions can send a mass text message to patients who missed a deadline or payment and identify the ones who need more help. This allows you to give more personalized attention to the right patients while allowing your staff to work more efficiently.

Leverage AI technology to help patients and improve collaboration across your system

  • Understand department-based questions out-of-the-box
    Ivy has already been trained to understand countless healthcare-related questions. This enables your chatbot to provide instant answers to your patients over SMS from day one.
  • Institution-Specific Properties
    Ivy learns answers to questions specific to your system, such as policies, timelines and named entities.
  • Campaign metrics
    Administrators can see performance details and improve messaging through analyzing what’s working and what’s not.

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Book a demo to learn more about AI chatbots and tools, and how they can help your college or university.