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scaling operations
Ivy grows with you
Automate interactions across your communication channels to scale your operations and maximize efficiency
Automate more support as you scale
Traditional customer care requires time, money, and staffing resources. But as your business grows, this can put a big strain on your team as they struggle to keep up with the demand. By automating more of your services, you can ensure that every customer gets the support they need, even as you continue to grow.
Scale your organization to meet the needs of your customers today and tomorrow with efficient and reliable automation.
Consultative and Reliable Support Tools
Ivy chatbots leverage the most advanced AI to understand more questions, communicate in more than 100 languages, interpret context, and automate more support.
Team coordination tools
Keep productivity high by automating your Email Center. Ivy can automatically answer incoming emails and route others to experts based on the subject matter.
Multilingual support
Support customers from around the world. Ivy chatbots can detect, interpret, and communicate in over 100 languages.
Inbound and outbound tools
Leverage SMS and deliver notifications to customers with simple automation. When more help is needed, customers are connected to a Live Chat agent for additional support.
Content Management Tools
Use Brain Scans and Inbox Zero to identify gaps in content on your website so you can deliver accurate, succinct information with minimal human intervention.
Multi-channel Support
Reach your customers in the way they’re already most comfortable interacting: via SMS, web, email, and social media.
ivy.ai self-learns and stays relevant
With Ivy's self-learning technology, your chatbot keeps improving. This means less human intervention in the long run and more happy customers.
Ivy understands context
Ivy chatbots analyzes an entire conversation with the help of Contextual AI and is fluent in more than 100 languages.
Ivy empowers users to seek more answers
AI Chatbots, Live Chat, and Connected Messaging provide more tools in one place for users to find the information they need, resulting in fewer phone calls and emails.
ivy.ai provides actionable insight
Learn alongside your chatbots. ivy.ai’s Inbox Zero provides a summary of missed questions so you can identify gaps in knowledge on your website and make updates accordingly.
Explore how Colorado State University provides personalized service at scale with AI.
How ivy helps
Give every department the tools they need to support your customers best.
Sales
Nurture prospects and leads before you ever get on the phone. With the help of Live Chat and Agent Assist, information about your organization is readily available online and easily digestible.
Billing and Payments
Engage with customers via Ivy chatbots when it comes to routine billing and payment questions. Route users to their payment portal for streamlined transactions.
IT Support
Troubleshoot technical issues online and record commonly missed questions. Streamline communication between human resources, professional development, and recruiting.
Customer Service
Resolve common user issues with a streamlined customer service department that leaves your customers feeling satisfied. Collect meaningful data with the help of Inbox Zero to add frequently-searched-for information to your site.