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Knowledge management

Paradigm Shift

Implementation

The Old Way

Implementing a KB is time consuming and tedious. Writing articles is painful. Organizing the articles is even more painful.

The IVY way

Using Ivy’s proprietary technology, we crawl your web pages and KB, organize data by topical area, and map logical relationships between articles. Then, we boti-fy the content converting it to a conversational format.

  • Launch in 2-3 weeks
  • Ivy does the work
  • Receive an audit trail
One of our classiest conversions that we’ve ever done for any system or product in the 32 years I’ve been here.
David Glezerman

David Glezerman
Assistant VP and Bursar, Temple University

Information. Not articles

The Old Way

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End User System Requirements

https://school.edu/kb/100345

System Requirements. IP Address: 124.15.638.1

LTC Computer Users

https://school.edu/kb/1123345

If you are in the LTC program ... . IP Address: 124.15.638.1

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The IVY way

Ivy delivers targeted information, not just a list of keyword-matching articles. Because we not only understand topics, but also relationships between those topics, we're able to answer questions with uncanny precision.

How do I get the IP address from my Mac?

Articles
IP Address
IP Address
WiFi
Devices
Devices
Mac Address
Gaming Consoles
Mobile
Computer
Computer
Linux
Windows
Mac
Mac

To find the IP address on your Mac computer click System Preferences > Network...

IVY

Your users will not have to shift through KB articles to find the one sentence that applies to them. They will get in and out fast and be on with their day.

Maintenance

The Old Way

A Pound of Prevention

Information is always changing. KB articles are rarely kept up-to-date because it’s nearly impossible to find stale content, articles get orphaned leaving users and administrators disappointed and frustrated.

I love maintaning our KB.

said no one ever

The IVY way

An Ounce of Cure

Ivy's patent-pending Chatbot Maintenance takes the pain out of maintaining your knowledge base.

Rather than guessing which articles you need to create and maintain, Ivy focuses effort on the topics your users care about.

Ivy shortens the cycle between question and answer and distributes the workload to the correct content experts.

Question
Is Asked
Answer Verified
or Created
Answer Verified or Created
Insights

The Old Way

Knowing whether an article was viewed doesn’t give you the insights you need.

The IVY way

Since every question is hand labeled by an Ivy content curation expert, we can deliver instant insights into the topics your users care about most.

Ivy’s topic heatmap will illuminate the most common topics during select time periods and provide an audit trail which ties to the original questions.

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Drill down to see the topics that co-occur most frequently.

See Ivy in Action