The global pandemic forever changed the way educators approach medical emergencies. Now more than ever, colleges and universities need to be ready to respond to sudden outbreaks and illnesses at a moment’s notice.
Although COVID-19 may be winding down, another pandemic is right on its heels. The federal government recently declared a new state of emergency for monkeypox, which means administrators need to make preparations to reduce panic and stigma and prevent the disease from spreading among students.
As educators, the goal is to keep students safe and create an environment that’s conducive to learning. In our age of heightened awareness around pandemics and illnesses, it’s important to be able to communicate efficiently with students, parents, faculty members, and communities to keep them informed about the latest developments and resources available to them.
Read on to learn how Ivy’s AI chatbot technology can help educational institutions transform and modernize their communications for the post-COVID era.
How Ivy Can Protect Your Student Body from Monkeypox
As a versatile chatbot solution, Ivy helps colleges and universities connect with students across a number of different mediums, which we’ll examine in this section.
1. Utilize AI Chat
Many students are still grappling with lingering fear and uncertainty from COVID-19. As a result, they are bound to have questions about monkeypox and concerns about procedures and protocols.
Colleges and universities can add Ivy’s custom-built, virtual AI chatbots to any website, social channel, or application. Chatbots are an easy way to let students self-serve information about monkeypox resources, outbreaks, and best practices.
In addition, Ivy’s intelligent chatbots are able to learn and improve over time. Not only can chatbots learn on their own, but administrators can also update them whenever new insights and recommendations become available.
2. Engage via Live Chat
AI chat is great for streamlining inbound messaging, but the technology isn’t perfect for all communication. Some types of advanced conversations still require human intervention.
Ivy also supports live chat services that enable answers to student questions at any hour of the day or night. For example, a student health center may offer around-the-clock live chat to help triage sick students, schedule appointments, and direct them to medical advisors.
Colleges and universities should ideally use a mix of live chat and AI chat on digital channels and deploy them strategically to field questions quickly.
3. Send Outbound Messages
SMS messages are one of the best ways to communicate with students quickly. After all, 71 percent of people check their phones within 10 minutes of waking up, and 70 percent check their phones within five minutes of receiving a notification.
Ivy turns text messaging channels into personalized engagement mechanisms. The platform’s SMS texting solution lets you deliver custom messages to students and answer questions. Ivy also makes it easy to add knowledge when a chatbot misses questions. This enables the bot to answer similar questions that come through in the future.
In addition, Ivy’s outbound SMS nudging feature allows you to send messages at scale to remind students about items such as vaccinations, medical exams, and best practices (e.g., isolating and social distancing requirements).
4. Distribute Banner Alerts
Today’s students actively use a variety of mobile applications, including internet browsers, games, chat apps, email platforms, and more. This makes it tough for administrators to get their attention when needed.
One way we can help transmit important updates is through banner alerts, which are notifications that appear at the top of a mobile screen. Banner notifications stay in place until the user acknowledges or dismisses them, forcing the user to interact with the notification—something that’s ideal when it comes to transmitting important health and safety alerts.
5. Provide Multi-Language Support
Schools today — and higher education institutions in particular — need to cater to students and families who speak other languages. Ivy’s chatbot technology provides digital engagement services in more than 100 languages, making it easy to connect with students from all backgrounds, including those who speak Japanese, Chinese, Spanish, French, German, Italian, and many other languages.
Modernize Your Student Engagement Strategy with Ivy
Education administrators need to be proactive about ensuring student safety in today’s uncertain times. Having a robust communications system in place can make all the difference in limiting the spread of infectious diseases.
Here at Ivy, we help institutions set up multichannel engagement strategies that encompass websites, social channels, mobile apps, and messaging applications. With our help, you can improve the way you transmit sensitive information to students and do your part to maintain a safe and informed community.
For more information on how Ivy can help your institution prepare for monkeypox and whatever pandemic follows it, we’re here to help. Let’s chat.