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How ivy.ai works
ivy.ai converts your existing content into bot knowledge, stays up-to-date, and makes it easy for you to add knowledge whenever needed. That way, you can provide 24/7 access to answers and never miss an opportunity to connect with your users.
The Only Bot that Builds Itself
ivy.ai is the only chatbot that builds itself. ivy.ai ingests information from your existing content sources and automatically builds bot knowledge. This saves time and reduces the risk of project failure, as your bot will learn all of your most important knowledge on day one.
Natural Language Understanding
ivy.ai is built to understand real, natural, human conversation through advanced AI and bot technology. ivy.ai bots are pre-trained by more than 5 million questions (and counting), so you won’t need to teach your bot to understand user questions.
DIY Tools for Customization
ivy.ai’s WYSIWYG editor makes it easy to create a bot customized to your brand. With hundreds of point and click settings, you can create a white labeled, custom experience that fits seamlessly with your website.
Automatic Daily Updates
ivy.ai stays up to date with your website by re-crawling your web properties daily to check for changes. This automatically adds bot knowledge for new content, updates existing knowledge for changed content, and deprecates knowledge when content is removed. ivy.ai also notifies you of any changes made to your bot’s knowledge. This ensures a single source of truth: your content.
Activate Multiple Channels
ivy.ai can be deployed on virtually any channel, including your website, your institutional email address, over SMS text, and even on social media pages. This ensures that you can connect with users wherever they are and on their preferred platforms.
Integrations
ivy.ai offers efficient, two-way integrations to connect with information and post data to other systems to help you create a more personalized experience and manage current systems more efficiently. With an integrated, seamless solution, you’ll be able to boost ROI while saving on costs associated with traditional customer support models.
Live Agent Override
When chatbots aren’t able to answer a question, ivy.ai makes it easy to escalate it to a live agent on your team for immediate assistance. There’s no limit to the number of agents you can invite, and agents can handle multiple concurrent chats while receiving helpful guidance from your chatbot.
A Multilingual Bot
ivy.ai communicates in more than 100 languages to help organizations provide more equitable access to information. With a single language library, we’re able to leverage real-time, self-improving, and high-quality translation based on a single source of truth - your content.
How ivy.ai helps
Assist more customers in less time with an AI solution that grows with you
Deliver a Superior User Experience
Deploy ivy.ai on all of your communication channels to ensure that your users gain access to consistent information based exclusively on your content sources. With advanced NLP and intuitive workflows, ivy.ai delivers an unmatched user experience.
Reduce Your Costs
ivy.ai chatbots deflect a high volume of inbound inquiries and eliminate inefficient touch points with your users. From day one, you’ll save money with a flawless implementation that scales your business. From there, take advantage of easy-to-use tools that grow your ROI.
Repurpose Your Time
With all of the time saved by your chatbot, you can deliver more value to your users when it counts. Allocate more time for consultative services, improving your service model, and identifying new ways to achieve a competitive advantage.
Increase Your Revenue
Your chatbot will help to generate more leads, and the data it gathers will also help you convert more prospects faster than ever. By streamlining more touch points with your users, ivy.ai adds value where it really counts: your bottom line.
We’ve seen that our users love our chatbot, and really value the ability to connect with counselors via Live Chat.
Scott Arnold
Public Affairs & Communications Specialist, San Diego State University
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