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How ivy.ai works

ivy.ai converts your existing content into bot knowledge, stays up-to-date, and makes it easy for you to add knowledge whenever needed. That way, you can provide 24/7 access to answers and never miss an opportunity to connect with your users.

The Only Bot that Builds Itself

ivy.ai is the only chatbot that builds itself. ivy.ai ingests information from your existing content sources and automatically builds bot knowledge. This saves time and reduces the risk of project failure, as your bot will learn all of your most important knowledge on day one.

Natural Language Understanding

ivy.ai is built to understand real, natural, human conversation through advanced AI and bot technology. ivy.ai bots are pre-trained by more than 5 million questions (and counting), so you won’t need to teach your bot to understand user questions.

DIY Tools for Customization

ivy.ai’s WYSIWYG editor makes it easy to create a bot customized to your brand. With hundreds of point and click settings, you can create a white labeled, custom experience that fits seamlessly with your website.

Automatic Daily Updates

ivy.ai stays up to date with your website by re-crawling your web properties daily to check for changes. This automatically adds bot knowledge for new content, updates existing knowledge for changed content, and deprecates knowledge when content is removed. ivy.ai also notifies you of any changes made to your bot’s knowledge. This ensures a single source of truth: your content.

Activate Multiple Channels

ivy.ai can be deployed on virtually any channel, including your website, your institutional email address, over SMS text, and even on social media pages. This ensures that you can connect with users wherever they are and on their preferred platforms.

Integrations

ivy.ai offers efficient, two-way integrations to connect with information and post data to other systems to help you create a more personalized experience and manage current systems more efficiently. With an integrated, seamless solution, you’ll be able to boost ROI while saving on costs associated with traditional customer support models.

Live Agent Override

When chatbots aren’t able to answer a question, ivy.ai makes it easy to escalate it to a live agent on your team for immediate assistance. There’s no limit to the number of agents you can invite, and agents can handle multiple concurrent chats while receiving helpful guidance from your chatbot.

A Multilingual Bot

ivy.ai communicates in more than 100 languages to help organizations provide more equitable access to information. With a single language library, we’re able to leverage real-time, self-improving, and high-quality translation based on a single source of truth - your content.

How ivy.ai helps

Assist more customers in less time with an AI solution that grows with you

Deliver a Superior User Experience

Deploy ivy.ai on all of your communication channels to ensure that your users gain access to consistent information based exclusively on your content sources. With advanced NLP and intuitive workflows, ivy.ai delivers an unmatched user experience.

Reduce Your Costs

ivy.ai chatbots deflect a high volume of inbound inquiries and eliminate inefficient touch points with your users. From day one, you’ll save money with a flawless implementation that scales your business. From there, take advantage of easy-to-use tools that grow your ROI.

Repurpose Your Time

With all of the time saved by your chatbot, you can deliver more value to your users when it counts. Allocate more time for consultative services, improving your service model, and identifying new ways to achieve a competitive advantage.

Increase Your Revenue

Your chatbot will help to generate more leads, and the data it gathers will also help you convert more prospects faster than ever. By streamlining more touch points with your users, ivy.ai adds value where it really counts: your bottom line.

We’ve seen that our users love our chatbot, and really value the ability to connect with counselors via Live Chat.

Scott Arnold

Scott Arnold

Public Affairs & Communications Specialist, San Diego State University

FAQs

ivy.ai is simple to install. Simply copy and paste. With a single line of HTML code, ivy.ai will automatically appear on your website. ivy.ai is 100% white-labeled and customizable.

Bots are bound to get stumped from time to time. When this happens, you have two simple options: have your users submit a ticket or route them to one of your live agents. This also prompts your team to easily add knowledge so that the bot never gets stumped by the same question twice.

Accuracy is our top priority. ivy.ai leverages human-supervised machine-learning algorithms based on your unique content, custom-labeled by our data curation process. As a result, ivy.ai delivers bots with unmatched self-learning capabilities.

ivy.ai has an extensive library of integrations with your other in-house systems. ivy.ai connects with each of these systems to deliver accurate, real-time, personalized responses directly in conversation, and send data back to each system. Single-sign on ensures a seamless experience for personalized support with topics such as account balances, application statuses, and more.

ivy.ai’s data curation process gathers, tests, and analyzes your data as our bots crawl your web pages. We retrain our AI model routinely and enhancements are human-verified so you can count on your users receiving the most accurate information.

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