Schedule a Demo
Implementation

How Bots are Built

Who: We build it. You test it
Time: 2-3 weeks
Meet our Implementation Team
Katharine Coomer

Katharine

Coomer

Enterprise Project Manager
Jeremy Willis

Jeremy

Willis

AI Implementation Consultant
Jennifer Williams

Jennifer

Williams

AI Implementation Consultant
Crawl

We’ll start by crawling all of your webpages and making sure every piece of data goes into the bot’s brain. We’ll even provide you with an audit report so you can cross-check our work!

Integrate

Next, we’ll connect your chatbot to your other vendor integrations. This will allow your bot to answer questions with personalized answers from the systems you already use.

Build

We’ll botify all of the data from the crawl and integration processes into a conversational format.

Verify and launch!

You will be provided with tools to verify your bot's content before going live.

Installation

Copy, Paste, Chatbot

Ivy is simple to install! With one line of HTML code,
Ivy will automatically appear on your website.
Ivy is 100% white-labeled and there are a ton of customization options to create the look and feel you want to achieve.

See Ivy in Action
<script>bot.ivy.ai/yourbot</script>

Hi, I'm Ivy.
How can I help you?

Meet Ivy.

Schedule a Demo
Bot Receives a New Question
IVY Ivy Team
Verify
Update
Route
Your Team
Update
Route
Maintenance

Distributed Maintenance

We re-crawl your website every day to make sure the bot always has the most up-to-date answers. You don’t have to lift a finger.

Though it may seem like it, bots are not magic and they will get stumped! The Ivy team will review every question asked to your bot and verify every bot response. If the bot answered poorly, we'll fix it. If we can't source the answer from your website, we'll route the question to you using our patent-pending “Inbox Zero” maintenance tool.

MEET OUR
MAINTENANCE TEAM

Crystal D’Auria

Crystal

D’Auria

AI Data Researcher
Jensen Collins

Jensen

Collins

AI Data Researcher

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HANDLING MISSED QUESTIONS

What if Your Bot Gets Stumped?

All bots get stumped. You should expect your bot to get stumped from time-to-time. When this happens you may choose to have your user submit a ticket (which can be integrated with your existing ticketing system), or you can route the person to one of your live agents.

The Ivy enterprise-grade live chat has all the bells and whistles you'd expect from a sophisticated system...and a whole lot more.

AI ALGORITHM

Want to learn more about
the AI?

Like any problem, it's important to use the right tool for the job. Ivy uses a human-supervised algorithm. This means that our team of data curation specialists hand-labels every question that has ever been asked to the bot.

This data is used to power an algorithm that predicts the topics of every question. Here is a video of our CEO explaining how it works.

Meet Ivy.

Schedule a Demo
“Where is the Library?”
Library
Location

MEET OUR
DATA CURATION TEAM

Molly Renaud

Molly

Renaud

Data Curation Specialist
Allison Pozezanac

Allison

Pozezanac

Data Curation Specialist
Alex Yankalunas

Alex

Yankalunas

Data Curation Specialist

See Ivy in Action