Enterprise-Grade Live Chat
Strategically Deploy Live Agents and Chatbots Throughout your Enterprise
Modern organizations have diverse communication needs and Ivy can be configured to maximize your success. Whether you deploy a chatbot to provide 24-hour customer service or you utilize on-call live agents to close consultative sales, Ivy has the answer.
Choose the best mode or combination of modes for your business.
Bot after hours.
Are you an undergraduate or graduate?
Make your Agents Bionic
with Ivy Agent Assist
Live agents have surprisingly low accuracy rates. Answers are often incomplete, inconsistent, or flat-out wrong. Your Ivy chatbot can intercept and evaluate any inbound message and present your agents with a recommended response.
Accuracy, consistency, and speed will improve and your agents will thank you.
One System to Manage
all your Live Chats
Turbo-charge your agents' efficiency with a single unified platform for managing all of their conversations. Automatically recognize return visitors regardless of the messaging channel they utilized.
- Send Fill-in Forms and Files
- Skills Groups
- Intelligent Round Robin Routing
- Canned Responses and Ivy Agent Assist
- Custom Alerts
- Automatic Greetings per Skills Group
- Robust Analytics
- Chat Holds and Transfers
- Automatic Set-to-Away for Missed Chats
- Custom Agent Avatars
- User Demographics and Conversation Metadata
- Custom Timings and Timeout Settings
- User Queues
All the Bells and Whistles
Ivy's live chat has everything you need to replace your current live chat system. Ivy was created for the enterprise, supporting all of the complexity, without any of the hassle. Rich customization options give you all the flexibility you need and real time analytics will give management a bird's eye view of system-wide activity. Statistics such as chat volume, response times and agent ratings will ensure quality communications across your organization.