Features
In the world of AI chatbots, not all are created equal. IvyQuantum™ (IQ) is now available to provide you with all the features and functionality you need to automate and scale your customer support.
QuantumBrain
- QuantumBrain incorporates GPT-3 to maximize the volume of true answers for end users and gives a human tone to the bot response.
- QuantumBrain uses your knowledge sources (e.g. website, documents) as your sole source of truth
- Daily imports of your content provide the most accurate information for your students when they inquire about deadlines, events, and more
- Easily add content in spreadsheets, word docs, pdfs, and FAQs
- Fully transparent index of knowledge sources
QuantumMail
- Available as a Google Chrome Plug-In or a Microsoft Outlook Add-In to optimize your team’s ability to accurately and efficiently respond to emails by providing AI-generated responses from your bot’s brain
- Send automated confirmation emails to your end users to acknowledge receipt
- Your bot will be able to draft email responses for your review prior to sending
- Available for use within team and individual inboxes
- Efficiently respond to emails to avoid delays in communication and decision-making for your customers
QuantumVoice
- Sometimes referred to as “IVR” or “Integrated Voice Response” means your IvyQuantum™ bot is available via phone
- Simply connect your existing phone service provider to your IvyQuantum™ bot using the tools in your Admin Portal
- Easy plug-and-play configuration to allow your students to receive support from your Ivy bot over the phone without sacrificing the quality of service provided
- Reduce inbound call volume, shorten hold times, and free your staff up to speak with customers who have more complex questions
QuantumSMS
- Easily build your next SMS campaign using IvyQuantum™’s new User Interface and Template Library
- Simple drag-and-drop functionality allows you to quickly configure your new campaign and incorporate an integration to your CRM or another system already in use
- Easy 1:1 texting with the bot or a live agent through the QuantumSMS platform
- Proactively nudge customers to move them forward in their journey and allow the bot or live agents respond to provide additional information when requested
QuantumConnect
- Connect with existing systems across your organization with QuantumConnect’s full-service integration library using simple drag & drop functionality within your Admin Portal
- Integrations can be configured for bi-directional operation:
- Fetch information from external systems (eg. Banner) to respond to user questions (eg. What is my balance?)
- Send data to an external system (eg. ticket creation)
- Easily configure SSO on-demand
- Customize how the integration will be triggered using a number of variables including forms, surveys, the beginning of a live chat, or within an SMS campaign
- Robust library of 30+ plug-and-play integrations available to allow your bot to deliver personalized responses to user questions
QuantumBrain
- QuantumBrain incorporates GPT-3 to maximize the volume of true answers for end users and gives a human tone to the bot response.
- QuantumBrain uses your knowledge sources (e.g. website, documents) as your sole source of truth
- Daily imports of your content provide the most accurate information for your students when they inquire about deadlines, events, and more
- Easily add content in spreadsheets, word docs, pdfs, and FAQs
- Fully transparent index of knowledge sources
QuantumMail
- Available as a Google Chrome Plug-In or a Microsoft Outlook Add-In to optimize your team’s ability to accurately and efficiently respond to emails by providing AI-generated responses from your bot’s brain
- Send automated confirmation emails to your end users to acknowledge receipt
- Your bot will be able to draft email responses for your review prior to sending
- Available for use within team and individual inboxes
- Efficiently respond to emails to avoid delays in communication and decision-making for your customers