How To Determine the Best Chatbot Features for Your University
Chatbots have the power to transform your university. By implementing a best-in-class chatbot into
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engagement
Keep the conversation going
Reach new customers and foster ongoing engagement with current customers using features like Ivy’s SMS nudging notifications.
Meet customers in the middle
Your customers are likely overwhelmed by the inundation of marketing messaging they receive on the daily. With an email inbox filled to the brim on Monday morning, they might skip right by your carefully crafted lead nurture. With Ivy, you can deploy text messages to get customers engaged in a way they’re already most used to engaging: on their smartphones via SMS.
Boost customer engagement by reaching them where they are.
Ivy gives you all the tools you need to get started
SMS Nudging
Ivy can be deployed to communicate with users over SMS text, connecting customers with answers and reminders on their preferred communication channel.
Outbound Campaigns
Deliver timely nudges and reminders with detailed help craft and deliver tailored outbound text campaigns to nudge users and keep them on track.
Inbound Campaigns
Make information accessible with a simple text message. Connect users with a Guided Flow, your chatbot, or even a Live Chat agent - all over text.
Better Interactions
Communicate with customers about scheduling and deadlines. Reduce the number of missed appointments and save time and money.
Increase in Conversions
With automated text reminders, you can keep prospects in the loop and increase your conversion rate.
More Satisfied Users
Create a positive user experience so that every customer comes away feeling satisfied, with precisely the answers they’re looking for.
Understanding Your Customers
Get to know your customers from the very start. Outbound campaigns engage users at scale and identify who needs your attention the most.
how ivy helps
Reach your customers where they are.
IT Support
Troubleshoot technical issues online and record commonly missed questions. Streamline communication between human resources, professional development, and recruiting.
Customer Service
Resolve common user issues with a streamlined customer service department that leaves your customers feeling satisfied. Collect meaningful data with the help of Inbox Zero to add frequently-searched-for information to your site.
Billing and Payments
Engage with users to retrieve documents, view balances, make or schedule payments, and escalate billing-related issues.
Admissions and Recruitment
Answer user questions about application forms, program details, tuition costs, upcoming deadlines, and enrollment protocol. Meanwhile, collect meaningful data to inform future recruitment efforts.
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