5 Tips for Optimizing Your Student Communications Strategy
Higher education institutions everywhere are struggling with low student retention rates. In fact, the
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Customer Service
Personalized customer support based on custom content
Find out exactly what questions your customers are asking and what types of challenges they face most often so you can target better solutions and increase levels of satisfaction.
Why use Ivy to integrate with your platform.
Ivy takes the guesswork out of customer care with fully integrated, customizable workflow solutions. Say goodbye to over-the-phone wait times and hello to round-the-clock, comprehensive customer support.
Offer your customers a full-suite of support services based on AI automation and self-learning machine technology.
Live Chat
Users can access live customer support 24/7 based on keyword recognition.
SMS Text
Customers receive routine updates via push notifications and SMS communications.
Multilingual support
AI agents provide customer support in more than 100 languages.
AI Agent Assist
Web visitors received personalized care that replicates human-to-human interaction.
Ticketing
Chatbot functionality and accuracy improves over time using streamlined ticketing and ontologies.
Increased Availability
With 24/7 service throughout the year, users receive immediate support even after you leave the office. Omni-channel support means that users can interact with Ivy chatbots in the way they find most intuitive, whether that’s on your website, via Facebook Messenger, or through SMS texting.
Personalize Responses
Receive natural language responses to even the most complex questions. Ivy collects and saves keyword information directly to your system so you can learn what your customers are searching for the most.
Dynamic Integrations
Ivy uses API integrations so you can connect our chatbots to all of your online platforms seamlessly. Access all of our AI automation functionality in one centralized location.
Our services
Give your customers somewhere to turn at every stage of the user experience.
Human Resources
Generate personalized responses as you communicate with job seekers and current employees to provide a seamless HR experience.
IT Solutions
Deliver robust troubleshooting services so your users can leverage your platform’s full functionality.
Training and Orientation
Get new customers acquainted with your website in less time and with fewer hiccups.
Ivy blog
Explore our latest resources and case studies.
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