Call Volume
Montclair State University
Office of Undergraduate Admissions
Customer Service
Scalability: Do More With Less
It’s no secret that your users ask the same types of questions over and over. Your Ivy chatbot is designed to handle all your tier 1 support, allowing you to focus on the more consultative issues. Your users will get help immediately, on demand. Your customer service reps will be deployed more effectively and your bottom line
will thank you.
# of applications
Call Volume
University of Oklahoma
Admissions & Recruitment
Conversation Volume by Hour
High Availability
Customer Service
The Ivy chatbot never sleeps and runs 24-7-365. Rest assured that when you leave the office your chatbot has you covered.
Plus, Ivy can be deployed on multiple channels, including your website, Facebook Messenger, SMS, and even Amazon Alexa! An “omni-channel” deployment will ensure that your users are getting served no matter how they are interacting with your organization.
Meet Ivy.
See Ivy in ActionPersonalized Responses
Ivy integrates with the other services you already subscribe to via API webhooks. When a
user asks “what is my account balance?” your chatbot will instantly authenticate the user and retrieve the information they requested with a dynamic natural language response. Ivy can also collect and save information directly to your systems. Unanswered questions can even be submitted to your ticket system for further processing.
System
System
Personalized Responses
Ivy integrates with the other services you already subscribe to via API webhooks. When a
user asks “what is my account balance?” your chatbot will instantly authenticate the user and retrieve the information they requested with a dynamic natural language response. Ivy can also collect and save information directly to your systems. Unanswered questions can even be submitted to your ticket system for further processing.
