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Chatbots for Financial Aid

Ivy gives students at colleges and universities a better way to get relevant financial aid and scholarship information, all in one place, unburdening your team while delighting your students.

AI Chat, Live Chat, and More for Financial Aid Directors

Streamline communication channels so staff can access inbound questions on any channel, from campus and at home. Answer your students’ questions 24/7/365, expand bot knowledge with Inbox Zero, connect over Live Chat and SMS, and benefit from self-learning technology. With Ivy, leave no question unanswered and reinvest your time.

A Solution for Departments of all Sizes

Ivy offers real-time support to students at any hour on their favorite channels, to help them stay on track with important deadlines. With’s technology, students receive faster responses, get help more efficiently and move on with their busy schedules using a completely frictionless platform that understands natural language questions in over 100 languages.

Plus our contact packs provide you with a bot that understands language related to FAFSA and other financial aid-related questions out of the box, in addition to video tutorials that walk students through processes on their own time in a medium they prefer.

Serve your students with communication tools that work in their dorm and on the go.

  • Multilingual Support supports students and families in a variety of languages. Ivy knows more than 100 languages, which makes fielding common students’ questions easier than ever before. With a single language library, Ivy leverages real-time, self-improving and high-quality translations based on a single source of content – your existing knowledge.

  • Student Nudging
    SMS nudging allows you to send text messages autonomously to students at scale. Set reminders and notifications to keep students on track so they never miss a deadline.

  • Inbox Zero
    Effortlessly add knowledge when new questions are missed to help the bot become better equipped to manage similar questions in the future. Your bot becomes a valued employee that can keep learning with your team!

  • Multi-Channel Support
    Reach your students wherever they are. Ivy chats with students over SMS, social media, your website, Amazon Alexa, and even your institutional email.

  • Ticketing
    Ivy’s bots keep track of missed questions using a built-in ticketing system, allowing you to escalate unanswered questions to a member of your team. Integrate Ivy with the ticketing system of your choice to create new support requests for a variety of topics.

Leverage AI technology to help students and improve retention.

    • Understands financial aid questions out-of-the-box
      Ivy has already been trained to understand FAFSA questions and countless financial aid-related questions. This enables your chatbot to provide instant value for your institution on day one.
  • Institution-Specific
    Ivy learns answers to questions specific to your institution, such as application requirements, timelines and various admissions benchmarks so your students get the answers they need without the wait.

  • Contextual
    Ivy chatbots pay attention to the whole conversation, and understand great detail about specific forms, processes and deadlines. As a result, students can engage the way they would with a human and receive accurate responses.

  • Self-Learning Technology
    Watch your bot improve over time as students engage more with Ivy. The more sophisticated the Ivy bot becomes with your terminology, the better experience your students will have, and the more time your team will save.

  • Real-Time Reporting
    Get instantaneous feedback about which questions stump your bot compared to what it’s getting right. Impress your Provost and peers as the bot gets increasingly accurate over time, and gain a better understanding of when and how your students reach out, and over which topics.

  • Actionable Insights
    Keep your website up-to-date with the most important information to students. Chatbot data uncovers trending questions and topics from bot interactions. With Ivy, your financial aid information will never go stale on your website, but instead, your website can prevent questions before they arise.

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Book a demo to learn more about AI chatbots and tools, and how they can help your Financial Aid Department.