For Healthcare Providers
Deliver Intelligent, Conversational Healthcare at Scale

To thrive in a value-based era, healthcare institutions must provide excellent patient care, reduce inefficiencies and manage costs. Our AI-driven communication tools optimize patient services by providing immediate answers to common questions, facilitating automated outreach initiatives, and triaging patient queries to the appropriate person.

With, Obtain Access to:
  • Customizable, Conversational AI Chatbots
  • Human-to-human Live Chat Platform
  • SMS Texting System
  • Omni-channel Communications System
  • Unlimited API Integrations
  • Dashboard Reporting and Analytics
How Helps:
  • Immediate, 24/7 patient access to common questions
  • Route complex patient questions to the appropriate human
  • Facilitate payment planning and payment collection
  • Automate patient outreach initiatives
  • Optimize patient services with data driven insights
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Email Center

Global Email Integration

Connect Ivy to your departmental email quickly and easily, regardless of your email client. Incoming emails are delivered to your Email Center where you can manage all of your inboxes in a single place. Use Email Center the same as any other client to craft and deliver responses to email inquiries.

Automated Email Resolution

Save time with automated AI. Your bot will analyze incoming emails and send automated responses. If your bot isn't confident that it has the right answer, the email will be routed to your Email Center.

Refined Email Management

If you have multiple team members managing the same mailboxes, you know it can be difficult to define each team member’s responsibilities. With Email Center, incoming emails are assigned to specific team members for resolution. Team members can reassign messages to subject matter experts as needed.

Focused Email Messaging

Email Center makes it easy to send consistent and clear messaging from any number of users. Even when your bot routes the message to a user for handling, users will see recommended bot responses and pre-built templates that can be inserted with a simple click. You can modify and even create new recommended responses and templates for your team.

Custom Notifications

With the new admin system, users can set custom notifications for each feature they manage, including Email Center. Notifications nudge users to let them know about new assignments. Set priorities for each feature and never miss a beat.


See Ivy in Action

Free COVID-19 Response System

Schools and Healthcare Providers are facing an incredible communications challenge as a result of the COVID-19 outbreak, and we want to help. Until June 30, 2020, we’re offering a free COVID-19 Response System to help connect institutions and their users at scale. Online setup takes 10 minutes, and installation is as simple as pasting one line of code onto your website.

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