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Case Studies
Hear from our customers and learn more about their success stories.
Case Studies
50%
Fewer Live Chats
At the University of Portsmouth UK, Adam Francombe knew they needed a better way to support their users, and worried they might not want to engage with a chatbot. "We gave students the option to speak with a human or our chatbot, and overwhelmingly we found that students preferred to speak with the chatbot."
Learn how an ivy.ai chatbot cut inbound chat requests in half while delivering a service experience roundly preferred by Portsmouth's users.
Case Studies
10%
More Applications
At the University of Oklahoma, Bryce Kunkel has leveraged AI technology since 2017 where he serves as Assistant Director of Enrollment Management Communications. His team noticed that prospective students would navigate to the wrong pages to find information, and decided to implement an ivy.ai chatbot.
Learn how ivy.ai drove inbound calls down while simultaneously helping The University of Oklahoma achieve record-breaking enrollment.
Case Studies
10k
Fewer Annual Calls
Pritchett pointed to three areas of need at The University of Alabama: volume, silos, and access. “We were receiving a high volume of calls and emails,” said Pritchett, “to the extent that we were unable to provide adequate service."
Learn how ivy.ai dramatically reduces inbound calls, bridges gaps, and improves access at The University of Alabama.
Case Studies
50%
Fewer Calls
Ken Kaiser, SVP and Chief Operating Officer, turned to ivy.ai after noticing the Bursar and HR offices needed help responding to the overwhelming volume of calls and emails received. "Whenever a vendor says 'trust me, it's simple, just a few lines of code' it's never that simple, but with ivy.ai it was," said Kaiser.
Learn how ivy.ai helped Temple University achieve 50% fewer calls and simultaneously support 16,000 students with evolving COVID-19 information.
Case Studies
$500k+
Saved at Broward College
At Broward College, Torey Brignolo wanted a better way to communicate with their community. "Our partnership with ivy.ai has helped us engage with students in a variety of ways that were not readily available in the past."
Learn how an ivy.ai chatbot yielded a 10x ROI, reducing Broward College's costs by more than $500,000 in their first 8 months of deployment.
Case Studies
Broward College
KPI
$500,000+ Saved
Broward College saved over $500,000 after implementing ivy.ai, yielding a 10x+ ROI. Read their story to learn more about how ivy.ai helps.
Case Studies
University of Oklahoma
KPI
Increased Applications 10%
Decreased Calls 10%
The University of Oklahoma simultaneously reduced inbound calls and increased application submissions with an ivy.ai chatbot.
Case Studies
Temple University
KPI
Reduced Phones Calls 50%
Learn how Temple University cut their incoming call volume in half in the Bursar's office, and how data from their chatbot helped inform their decisions.
Case Studies
The University of Alabama
KPI
Reduced Annual Call Volume
Learn how the University of Alabama eliminated 1,000 phone calls in their first month (and more than 10,000 that year) with ivy.ai.
Case Studies
University of Portsmouth UK
KPI
Reduced Live Chats 50%
The University of Portsmouth UK relied on live chats to serve students until ivy.ai reduced requests 50% with a chatbot preferred by students.
Case Studies
Indiana University
KPI
Students Prefer Chatbots to Search
The Kelly School of Business at Indiana University has a large, award-winning online knowledge base, started in 1988. Researches at Indiana University set out to learn which method students preferred for self-help, with ivy.ai chatbots coming out on top.
Case Studies
University of Wisconsin – Madison
KPI
Discovers Service Gaps
Learn how ivy.ai helped Wisconsin deliver an exceptional student experience by leveraging new insights into student behavior.
Case Studies
Texas A&M University
KPI
Eliminated Silos
Learn how Texas A&M University's AI chatbot helps break down silos on campus and keep students up to date with rapidly changing information.
Case Studies
San Diego State University
KPI
Global, Real Time Updates
Learn how San Diego State University communicated changes to students and staff in real time with updates to their chatbot, which in turn delivered updated answers to staff.
Case Studies
Ozarks Technical Community College
KPI
Proactive Updates with SMS
Learn how Ozarks Technical Community College kept students up to date amid rapid changes with an AI chatbot and SMS texting from ivy.ai.
Case Studies
Morgan State University
KPI
Expanded Service to 24/7/365
Learn how ivy.ai helped Morgan State University expand their service model from local time to all timezones with conversational AI.
Case Studies
Florida Public Research University
KPI
Streamlined Financial Aid Process
See how one public research university in Florida leveraged ivy.ai to streamline processes and deliver an unmatched user experience.
Case Studies
Creighton University
Learn how ivy.ai and Creighton joined forces to develop a smarter solution for symptom screening amid the COVID-19 pandemic.
Case Studies
Colorado State University Global
KPI
Deeper Student Connections
Learn how CSU Global leverages the Four Pillars of Scale and Adaptability to achieve unparalleled results amid a rapidly changing environment.