Finally, a smart and easy to use chatbot that uses your data.
IvyQuantum™ is an all-in-one platform designed to simplify conversational chatbots. IvyQuantum™ is the only chatbot that builds itself and keeps content in sync with your website. Unlock the power of AI-driven customer service with IvyQuantum's cutting-edge platform and experience the future of virtual support today with a free trial!
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Prepared to Work.
IvyQuantum™ comes trained with millions of real questions asked by real users.
Ivy Chatbots use only the facts, relationships, and data extracted from your website.
Your chatbot will immediately be able to understand questions and provide accurate answers.
Communication Channels Powered by AI and Optimized for Customer Support
QuantumMail
No more being buried in emails and sending inconsistent information! Available as a Google Chrome Plug-In or Microsoft Outlook Add-In, QuantumMail will enable your bot to read inbound emails and draft responses using the knowledge within your bot's brain.
QuantumVoice
Staff shortages and long hold times got you down?! Integrate your IvyQuantum™ bot with the telephony system of your choice and have the bot answer natural language questions via phone.
QuantumSMS
More powerful than just a nudge! QuantumSMS supports outbound or inbound campaigns and includes a drag and drop flow-builder. Your customers are able to respond and communicate with either the bot or engage with a live agent in a 1:1 SMS exchange to get the answers they need in the palm of their hand.
Learn about IvyQuantum™ ChannelsReduce call and email volume AND provide faster, more consistent service.
"Best Chatbot on the Market"
Join the Ivy Team of over 500 Ivy bots currently helping power engagement, support, and customer service.
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Schedule a demo.
Integrate With the Systems That Power Your Business
QuantumConnect makes it easy to connect with your existing systems to personalize conversations at scale. Choose from 30+ integrations with commonly used solutions. Drag, drop, and supercharge your bot!
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Wisconsin Discovers Critical Student Insights
with Ivy.ai
"Implementing live chat during a pandemic was valuable because there were so many rapid changes, that it allowed us to keep up."
Karla Weber
Communications Manager in the Office of Student Financial Aid
University of Wisconsin — Madison
Identifying the Need
Given the success of chatbots in the private sector, Weber envisioned the potential Ivy.ai would have with UWM. Wisconsin also recently revamped its website so further upgrading the student interface was a logical next step.
Implementation
Wisconsin implemented its bot in the Spring of 2018. As a one-person department, Weber looked forward to keeping the website hands off and providing students with the flexibility to either interact with the bot or engage in live chat.
Results
Within the first few months of using the bot, Wisconsin received valuable data from new student questions that the administration previously hadn’t even considered. The bot enabled Weber to challenge basic assumptions and exposed communications blind spots such as financial aid questions, in addition to finding topic popularity and patterns throughout the year.
Saved $500,000
with Ivy.ai
"Our partnership with Ivy.ai has helped us engage with students in a variety of ways that were not readily available in the past. Ivy.ai has helped shape the way we interact with and support our students."
Torey Brignolo
Manager Contact Center Operations
Broward College
Identifying the Need
Broward College is a large institution that supports more than 65,000 students. With an average student age of 24, a considerable portion of the student population is between 24 - 30 years old. Within the student population, 80% of students are part-time, and 46 percent are first-generation students.
Implementation
Throughout Broward’s implementation, the institution had specific, solutions-oriented goals they wanted to achieve towards their current challenges. Broward wanted to reduce overall expenses and maximize efficiencies. The institution prides itself on being a lean operation, so any way they could reduce outsourced expenses is considered an added bonus.
Results
Broward implemented Ivy.ai’s chatbot in October of 2020 and has achieved astonishing results since that time. The platform enabled the institution to provide better Tier-1 support while reducing the administrative burden.
The University of Alabama Cuts Call Volume
with Ivy.ai
"Our students see us as one university without silos, and with AI, we’re moving to provide an experience that supports that vision."
Kristy Pritchett
Director of Student Account Services
The Unviersity of Alabama
Identifying the Need
Pritchett pointed to three areas of need at Alabama: volume, silos, and access. "We were receiving a high volume of calls and emails," said Pritchett, "to the extent that we were unable to meet service goals. The high call volume even crashed our phone system at one point. Additionally, we want our students to have a streamlined, seamless experience."
Implementation
When describing implementation, Pritchett noted that their vendor scheduled training sessions to teach staff how to use the software. "They also provided helpful guides for creating messages, for example, so by the time our solution was built and ready to install, we were able to hit the ground running."
Results
Not long after installing their AI solution, Alabama’s Student Account Services office saw a significant decrease in call volume for the month of December, compared to the year prior. "We had 1,000 fewer calls, and our AI chatbot was still brand new at that time. Also, the type of calls changed from routine, repetitive questions to things that required a staff member’s intervention."
Florida Public Research University Streamlines Financial Aid Process
with Ivy.ai
"Students don’t want to spend time looking for answers. They just want it right in front of them."
Ana Gagula
Associate Director of Financial Aid
Florida Atlantic University
Identifying the Need
A public research university in Florida was on a mission to meet the needs of students in a 24/7 customer service environment. Prior to finding Ivy.ai, the administration spoke with the IT department to find ways to support more students more efficiently. 80 percent of all student questions were generic and could easily be found on the website. This left students and parents frustrated with long wait times for questions that were easy to answer.
Implementation
With just a few lines of code, the institution was on its way to delivering a far superior customer experience than before. When Ana and Shane had questions, they noted how Ivy.ai’s customer success team was responsive and easy to work with.
Results
The institution instantly noticed a reduction in how often students made appointments to get answers to their questions. After implementation, appointments dropped 96 percent compared to the previous year, a strong indication that students prefer to interact with their bot. While inbound phone calls once took as long as 20 minutes, the average chatbot conversation took just six minutes.
OU Institutes Winning Culture Through Innovation
"As an innovative university, Ivy.ai allows for another tool in our tool belt to reach families, and lowers the barrier to entry for many of our students."
Bryce Kunkel
Assistant Director of Enrollment Management Communications
The University of Oklahoma
Identifying the Need
Kunkel’s staff found that prospective graduate students navigated to the wrong pages in search of their programs. For instance, rather than finding the correct graduate admissions page, they landed on the site for undergraduate admission. This data paved the way for OU to provide an enhanced user experience (something that Ivy.ai’s chatbot would later uncover).
Implementation
The University of Oklahoma was one of Ivy.ai’s earliest adopters in 2017. They uncovered one of OU’s biggest pain points when they found that students were seeking information in the wrong places, such as students who sought graduate nursing program information from undergraduate admissions.
Results
After Ivy.ai was implemented, OU saw its inbound calls to the admissions department plummet and noticed a change in the types of questions they received. Additionally, Kunkel notes that anonymity helps students to feel more comfortable asking questions they might not ask an advisor.
Students Prefer Chatbots over Search Engine
"It seems like an efficient way to get my questions answered without spending hours scrolling through IU’s website and randomly guessing what things are"
University of Indiana Student
Identifying the Need
Started in 1988, the knowledge base at the Kelley School of Business at Indiana University is a treasure. For years, their self-help search tool has been a beloved function on IU’s website that provides on-demand IT support.
Implementation
Indiana engaged in a controlled study of 261 undergraduate students who would interact with both the chatbot and the search tool. After participating, the students answered survey questions to measure satisfaction, likelihood of use, and perceived difficulty on a seven-point Likert scale for each tool.
Results
For each survey question, Indiana found a statistically significant outcome in favor of the chatbot. Students rated the chatbot with a higher level of overall satisfaction, and said they would be more likely to use a chatbot to answer their questions than a traditional search method.
Ivy.ai Chatbot Reduces Live Chat Volume by 50% at University of Portsmouth
"We gave students the option to speak with a human or our chatbot, and overwhelmingly we found that students preferred to speak with the chatbot."
Adam Francombe
Service Delivery Specialist
University of Portsmouth
Identifying the Need
Students at the University of Portsmouth in England are accustomed to a challenge familiar to students around the globe – universities are large and complex, and sometimes that makes it difficult to find answers and to acclimate. The result is a constant search for ways to improve service and the flow of information to students.
Implementation
The University of Portsmouth chose Ivy.ai over alternatives offered by Google and Microsoft because of the way it delivers information to users. Ivy’s multimedia presentation allows the university to imbed YouTube videos, PDFs, and interactive buttons.
Results
Since implementation in March of 2019, live web chat inquiries reduced by 50 percent. Francombe reported that students are willingly electing to engage with the bot (Anna), due to her 24/7 availability.
San Diego State University Updates Students & Staff in Real Time
with Ivy.ai
"I really see AI progressing at the university to enhance the student experience by providing users with detailed, automated information anytime, anywhere."
Scott Arnold
Public Affairs & Communication Specialist
San Diego State University
Identifying the Need
Student Account Services is committed to improving the student experience to make it as enjoyable and as seamless as possible" said Arnold. "That includes making billing and payment processes easier, which is not the most exciting part of the college experience, but it is a component nonetheless."
Implementation
"Fortunately, [during the pandemic] we were able to leverage our chatbot more," Arnold said, "implementing banner-style alerts and notifications that delivered updates to users at the hourly level very early on." This was helpful as they made changes to their processes, such as converting their in-person office hours to virtual meeting rooms.
Results
"Having introduced these tools, we’ve seen that our students love our chatbot, and really value the ability to connect with counselors via Live Chat. I really see AI progressing at the university to enhance the student experience by providing users with detailed, automated information anytime, anywhere."
background-logo-white.pngTemple Drops Call Volume 50%
with Ivy.ai
"Whenever a vendor says 'trust me, it's simple, just a few lines of code' it's never that simple, but with Ivy.ai it was."
Ken Kaiser
Vice President, CFO and Treasurer
Temple University
Identifying the Need
Kaiser noticed a lack of responsiveness in the Provost and HR offices. The Provost’s office received an overwhelming number of general questions related to topics such as payment deadlines and financial aid questions.
Implementation
Prior to onboarding with Ivy.ai, Kaiser expected a long, technical implementation process. When the team told him that it actually was as straightforward as installing a few lines of code on the website, he was skeptical at first, but pleasantly surprised to learn it really was that easy.
Results
Temple saw an immediate impact following its implementation of Ivy.ai. Call volume dipped 50 percent in the Provost’s office and provided the answers to important finance-related questions. On the HR side, calls decreased 20 percent as employees and retirees noticed their questions being answered timely, with little delay.
Wisconsin Discovers Critical Student Insights
with Ivy.ai
"Implementing live chat during a pandemic was valuable because there were so many rapid changes, that it allowed us to keep up."
Karla Weber
Communications Manager in the Office of Student Financial Aid
University of Wisconsin — Madison
Identifying the Need
Given the success of chatbots in the private sector, Weber envisioned the potential Ivy.ai would have with UWM. Wisconsin also recently revamped its website so further upgrading the student interface was a logical next step.
Implementation
Wisconsin implemented its bot in the Spring of 2018. As a one-person department, Weber looked forward to keeping the website hands off and providing students with the flexibility to either interact with the bot or engage in live chat.
Results
Within the first few months of using the bot, Wisconsin received valuable data from new student questions that the administration previously hadn’t even considered. The bot enabled Weber to challenge basic assumptions and exposed communications blind spots such as financial aid questions, in addition to finding topic popularity and patterns throughout the year.
Saved $500,000
with Ivy.ai
"Our partnership with Ivy.ai has helped us engage with students in a variety of ways that were not readily available in the past. Ivy.ai has helped shape the way we interact with and support our students."
Torey Brignolo
Manager Contact Center Operations
Broward College
Identifying the Need
Broward College is a large institution that supports more than 65,000 students. With an average student age of 24, a considerable portion of the student population is between 24 - 30 years old. Within the student population, 80% of students are part-time, and 46 percent are first-generation students.
Implementation
Throughout Broward’s implementation, the institution had specific, solutions-oriented goals they wanted to achieve towards their current challenges. Broward wanted to reduce overall expenses and maximize efficiencies. The institution prides itself on being a lean operation, so any way they could reduce outsourced expenses is considered an added bonus.
Results
Broward implemented Ivy.ai’s chatbot in October of 2020 and has achieved astonishing results since that time. The platform enabled the institution to provide better Tier-1 support while reducing the administrative burden.