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Our Customers
Say It Best
See what our customers have to say about ivy.ai
Whenever a vendor says, 'Trust me, it's simple,
just a few lines of code.' it's never that simple,
but with ivy.ai it was.
Ken Kaiser
CFO and VP, Temple University
Our partnership with ivy.ai has helped us engage with students in a variety of ways
that were not readily available in the past. ivy.ai has helped shape
the way we interact with and support our students.
Torey Brignolo
Manager, Contact Center Operations, Broward College
We love that Rowdy Bot provides information
off-hours and over the weekends, especially because
it helps create a greater-informed user.
Danny Mabery
VP University Relations, Northeastern State University
I appreciate ivy.ai in their role because I think they've
helped us in aggressively transitioning
to meet the one-on-one needs of our institution.
Brice Bible
Vice President and Chief Information Officer, University at Buffalo
ivy.ai was one of our easiest conversions
that we’ve ever done for any system or product
in my 32 years.
David R. Glezerman
Assistant Vice President and Bursar (Retired), Temple University
Our students love communicating with our chatbot, and when it isn’t
able to resolve a particular issue, they have the flexibility to escalate
the issue and text with a member of our staff in real time.
Scott Arnold
Public Affairs & Communications Specialist, San Diego State University
We are so grateful that ivy.ai
is assisting with Covid-19 screening
to help keep Creighton’s campus safe.
Dr. Carrie Hoarty
Director, Student Health Education and Compliance, Creighton University
ivy.ai liberates advisors from answering
simple questions over and over, allowing them
to save energy for the hard work.
Michael Laughter
Michael Laughter Educational Outreach and Communications Manager, Georgia Institute of Technology
We've seen a 25-30% reduction in calls, emails,
and office visits, enabling staff to dive into
critical issues and spend more time with students.
Leonard McGownd
Asst Registrar Comm, Ozarks Technical Community College
I think the biggest value that I’ve seen is the ability to really
connect with students. Students are more informed and can get what they
need at 5 a.m. on Sunday or midnight on Tuesday.
Dr. Karen Ferguson
Provost, Colorado State University Global
Our students see us as one university without silos,
and with AI, we’re moving to provide an experience
that supports that vision.
Kristy Pritchett
Director of Student Account Services, The University of Alabama
Our chatbot gives us additional insight into
the needs of our students. We can then adjust our
programming and resources to address those needs.
Samantha Wilson
Executive Director, Career Center, Texas A&M University
Case Studies
$500k+
Saved at Broward College
At Broward College, Torey Brignolo wanted a better way to communicate with their community. "Our partnership with ivy.ai has helped us engage with students in a variety of ways that were not readily available in the past."
Learn how an ivy.ai chatbot yielded a 10x ROI, reducing Broward College's costs by more than $500,000 in their first 8 months of deployment.
Case Studies
10k
Fewer Annual Calls
Pritchett pointed to three areas of need at The University of Alabama: volume, silos, and access. “We were receiving a high volume of calls and emails,” said Pritchett, “to the extent that we were unable to provide adequate service."
Learn how ivy.ai dramatically reduces inbound calls, bridges gaps, and improves access at The University of Alabama.
Case Studies
10%
More Applications
At the University of Oklahoma, Bryce Kunkel has leveraged AI technology since 2017 where he serves as Assistant Director of Enrollment Management Communications. His team noticed that prospective students would navigate to the wrong pages to find information, and decided to implement an ivy.ai chatbot.
Learn how ivy.ai drove inbound calls down while simultaneously helping The University of Oklahoma achieve record-breaking enrollment.
Case Studies
50%
Fewer Calls
Ken Kaiser, SVP and Chief Operating Officer, turned to ivy.ai after noticing the Bursar and HR offices needed help responding to the overwhelming volume of calls and emails received. "Whenever a vendor says 'trust me, it's simple, just a few lines of code' it's never that simple, but with ivy.ai it was," said Kaiser.
Learn how ivy.ai helped Temple University achieve 50% fewer calls and simultaneously support 16,000 students with evolving COVID-19 information.
Case Studies
50%
Fewer Live Chats
At the University of Portsmouth UK, Adam Francombe knew they needed a better way to support their users, and worried they might not want to engage with a chatbot. "We gave students the option to speak with a human or our chatbot, and overwhelmingly we found that students preferred to speak with the chatbot."
Learn how an ivy.ai chatbot cut inbound chat requests in half while delivering a service experience roundly preferred by Portsmouth's users.
