Get to know the story behind the bots. We’re a passionate team of innovators proudly leading the way in AI technology and automation.
Co-founders Mark McNasby and Michal Oglodek are problem solvers with roots in Higher Education. After establishing their first successful SaaS company, they saw an opportunity to develop something new. The duo presented their new product to their customers, only to learn that their customers had a much bigger problem to solve - they couldn't keep up with their users' questions. The more answers they published on their websites, the more difficult it became for users to navigate the information.
McNasby and Oglodek knew that AI was the answer, and more importantly, that each customer's unique content was the key. Since launching in 2016, ivy.ai's unique approach has unlocked new potential for customers around the globe.
Today, we work with industries across the spectrum, from higher education to healthcare and everywhere in between. We’re proud to modernize legacy systems so that our clients can reach more customers and ultimately make a bigger impact on those they serve. Our services make information more accessible and more digestible. We increase productivity for your team, and leave a lasting impression on customers who come away with a feeling of delight and deep satisfaction.
We’re here to guide you at every step along the way, from integration and training, through daily functionality and optimization. Afterall, your success is our success
10kFewer Annual Calls
Pritchett pointed to three areas of need at The University of Alabama: volume, silos, and access. “We were receiving a high volume of calls and emails,” said Pritchett, “to the extent that we were unable to provide adequate service."
Learn how ivy.ai dramatically reduces inbound calls, bridges gaps, and improves access at The University of Alabama.
At the University of Oklahoma, Bryce Kunkel has leveraged AI technology since 2017 where he serves as Assistant Director of Enrollment Management Communications. His team noticed that prospective students would navigate to the wrong pages to find information, and decided to implement an ivy.ai chatbot.
Learn how ivy.ai drove inbound calls down while simultaneously helping The University of Oklahoma achieve record-breaking enrollment.
Ken Kaiser, SVP and Chief Operating Officer, turned to ivy.ai after noticing the Bursar and HR offices needed help responding to the overwhelming volume of calls and emails received. "Whenever a vendor says 'trust me, it's simple, just a few lines of code' it's never that simple, but with ivy.ai it was," said Kaiser.
Learn how ivy.ai helped Temple University achieve 50% fewer calls and simultaneously support 16,000 students with evolving COVID-19 information.
50%Fewer Live Chats
At the University of Portsmouth UK, Adam Francombe knew they needed a better way to support their users, and worried they might not want to engage with a chatbot. "We gave students the option to speak with a human or our chatbot, and overwhelmingly we found that students preferred to speak with the chatbot."
Learn how an ivy.ai chatbot cut inbound chat requests in half while delivering a service experience roundly preferred by Portsmouth's users.
We’ve seen that our users love our chatbot, and really value the ability to connect with counselors via Live Chat.
Public Affairs & Communications Specialist, San Diego State University
Proudly leading the way in AI chatbot innovation
Fewer Live Chat Inquiries with AI
Questions answered after hours
Responses since bot implementation
Fewer calls with the help of AI